Privacy Policy

1. Who we are

digitalgrowler.com (LLC)

• Address: 15/3 Velyka Vasylkivska St, Kyiv, 01004, Ukraine
• Email: contact@digitalgrowler.com
• Phone: +380 936 900 3909
• EDRPOU: 41188891
• Managing Director: Julia Novak

2. Personal data we collect

When you request a travel-tour quote or contact us, we may collect:

• Contact details (e.g., name, email address, phone number).
• Trip-related details you provide (e.g., preferred dates, destination, number of travelers, requests).
• Communication records (messages and correspondence related to your request).
• Information about your device/browser and usage of the site (e.g., standard technical logs), when applicable.

We only process data that you provide or that is collected automatically in the ways described in this policy.

3. Purposes of processing

We process personal data to:

• Respond to your travel-tour quote request and provide offers.
• Communicate with you about your request, changes, and next steps.
• Manage and improve our services and site experience.
• Ensure compliance with legal obligations and protect our legitimate interests.

4. Legal basis for processing (UA)

We process your personal data in accordance with the applicable Ukrainian data protection framework, including the requirements of:

• Law of Ukraine "On Personal Data Protection" dated 01.06.2010 No 2297-VI (legal basis and notice requirements for data subjects).
• For online sales/electronic commerce arrangements, we ensure direct, simple, stable access to identifying information about ourselves in line with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII (стаття 7).

Where applicable to consumer disputes, complaint/dispute handling mechanisms are provided, including via the e-buyer portal, in line with Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

5. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, and for as long as required by applicable law. After the retention period ends, data is deleted or anonymized in accordance with our internal procedures.

6. Who we share data with

We may share personal data with:

• Service providers who help us operate the site and communications (acting under our instructions and with appropriate safeguards).
• Authorities or counterparties when required by law or to protect rights.

We do not sell your personal data.

7. Security

We implement organizational and technical measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to maintain appropriate protection.

8. Your rights

Under the applicable Ukrainian law, you may have rights related to your personal data, including access, correction, and other rights provided by the Law of Ukraine "On Personal Data Protection" dated 01.06.2010 No 2297-VI. To exercise your rights, contact us using the details below.

If you are a consumer and you have a dispute, complaint/dispute handling mechanisms may be available, including via the e-buyer portal, in line with Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.